All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
99.99 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
99.99 % uptime
Today
Opti-X Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
99.98 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

US | Scheduled maintenance | Optimove API and Core Application Nov 19, 2025 07:00-13:00 UTC

We will be performing scheduled maintenance as part of our ongoing efforts to enhance system security and reliability.

The maintenance window will last approximately six hours, during which each tenant may experience up to 10 minutes of downtime affecting the Optimove API and Core App.
Posted on Oct 19, 2025 - 08:42 UTC

EU - Batch Update process - ETL - Infrastructure Maintenance Dec 8, 2025 13:30-15:30 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:57 UTC

US - Batch Update process - ETL - Infrastructure Maintenance Dec 9, 2025 14:00-16:00 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:58 UTC
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
EU | Scheduled maintenance | Optimove API and Core Application
Completed - The scheduled maintenance has been completed.
Nov 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 UTC
Scheduled - We will be performing scheduled maintenance as part of our ongoing efforts to enhance system security and reliability.

The maintenance window will last approximately six hours, during which each tenant may experience up to 10 minutes of downtime affecting the Optimove API and Core App.
Oct 19, 08:41 UTC
Nov 10, 2025
EU | Scheduled maintenance | Imported Customers Page
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:00 UTC
Scheduled - We will be performing an infrastructure upgrade to improve performance and reliability.
During this maintenance window, you may experience up to 10 minutes of degraded performance on the Imported Customers Page.

If you encounter any issues, please log out and log back into the site.

This maintenance will not impact campaign execution or any other system functionality.

We appreciate your patience and understanding.
Oct 30, 09:10 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Opti X - Increased Error Rate For Recommendations
Resolved - This incident has been resolved.
Nov 6, 14:50 UTC
Identified - We’ve identified the cause of an issue affecting Opti-X services following a recent deployment. As a result, recommendations, Smart Content, Smart Search, and Smart Campaigns may not be serving as expected for some customers. Our teams are working to restore full functionality - another update is due in in the next 15 minutes.
Nov 6, 13:59 UTC
Investigating - We’re investigating an issue causing Opti-X recommendations to intermittently not return results for some customers.
We’ll share an update as soon as we know more.
Nov 6, 13:37 UTC
Nov 5, 2025
US | Scheduled maintenance | Imported Customers Page
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 11:00 UTC
Scheduled - We will be performing an infrastructure upgrade to improve performance and reliability.
During this maintenance window, you may experience up to 10 minutes of degraded performance on the Imported Customers Page.

If you encounter any issues, please log out and log back into the site.

This maintenance will not impact campaign execution or any other system functionality.

We appreciate your patience and understanding.
Oct 30, 09:09 UTC
Nov 4, 2025
Campaign Execution - Daily Batch update and Web & App Activity Delays
Resolved - The issue has been resolved and all services are operating normally. We will continue to monitor to ensure stability.
Nov 4, 14:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 13:32 UTC
Update - We are continuing to work on a fix for this issue.
Nov 4, 13:05 UTC
Identified - We are working on a fix for an underlying infrastructure issue that is also causing delays in batch processing and campaign execution.
Our team is actively addressing the problem and will provide another update as soon as more information becomes available.
Nov 4, 10:59 UTC
Investigating - We’re currently investigating an issue causing delays in Web & App Activity data processing for some tenants. As a result, audiences that use web and app attributes may be temporarily affected. Other systems continue to operate normally.
Nov 4, 10:10 UTC
Nov 3, 2025
US | Maintenance | Batch process
Completed - The scheduled maintenance has been completed.
Nov 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 UTC
Scheduled - Optimove infrastructure is being updated to enhance reliability.

During this upgrade, some Optimove Batch services will have degraded performance for up to 20 minutes, leading to possible delays in completing the batch process.
Oct 6, 06:46 UTC
EU | Scheduled maintenance | Target Group Discovery Page
Completed - The scheduled maintenance has been completed.
Nov 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 UTC
Scheduled - We will be performing an infrastructure upgrade to improve performance and reliability.
During this maintenance window, you may experience up to 10 minutes of degraded performance on the Target Group Discovery page.

If you encounter any issues, please log out and log back into the site.

This maintenance will not impact campaign execution or any other system functionality.

We appreciate your patience and understanding.
Oct 21, 14:45 UTC
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