All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
99.99 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
99.99 % uptime
Today
Opti-X Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
99.98 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EU - Batch Update process - ETL - Infrastructure Maintenance Dec 8, 2025 13:30-15:30 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:57 UTC

US - Batch Update process - ETL - Infrastructure Maintenance Dec 9, 2025 14:00-16:00 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:58 UTC
Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Optimove Site - Degraded performance and loading issues in Target Groups and Web & App Activity
Resolved - This issue has been fully resolved. System performance has returned to normal. Target Groups, Web & App Activity filters, and Streams are all functioning as expected and loading quickly.

Our engineering team has confirmed the fix, and monitoring shows stable performance across all previously affected areas.

Thank you for your patience while we worked through this.
Nov 26, 20:17 UTC
Monitoring - Our engineering team has completed the changes related to the suspected root cause, and we are already seeing improved performance across the affected areas. Target Groups and Web & App Activity filters are loading faster, and overall responsiveness has improved.

We are continuing to monitor the system closely to ensure full stability. Another update will follow once everything is fully confirmed.
Nov 26, 18:59 UTC
Identified - Our engineering team may have identified the root cause of the degraded performance affecting Target Groups and the Web & App Activity filters. They are currently applying corrective steps to address the issue and restore standard functionality.

We will share another update as soon as the fix is confirmed. I appreciate your patience while we continue working on this.
Nov 26, 17:40 UTC
Investigating - Some customers are experiencing slow performance and loading issues when working in the Optimove app, particularly in Target Groups and Web & App Activity filters.

This does not affect non-UI functions such as campaign execution.
Nov 26, 17:21 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
US | Scheduled maintenance | Optimove API and Core Application
Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 UTC
Scheduled - We will be performing scheduled maintenance as part of our ongoing efforts to enhance system security and reliability.

The maintenance window will last approximately six hours, during which each tenant may experience up to 10 minutes of downtime affecting the Optimove API and Core App.
Oct 19, 08:42 UTC
Batch Update Process - Failed Scheduled Campaigns
Resolved - The issue causing both campaign execution failures and delays has been fully resolved. During the incident, some campaigns may have remained in a Not Run status. This can occur when the Batch Data Update is delayed and campaign execution begins later than scheduled, resulting in certain campaigns missing their designated run window.

Force Run Behavior
If your instance has Force Run enabled, affected campaigns may still be executed automatically as part of the batch process, provided the incident was resolved within the configured grace period. More details on Force Run can be found here:
https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run

To enable Force Run for your instance, please reach out to your Customer Success Manager.

Current Status
Campaign execution has stabilized, failure rates have returned to normal, and all systems are fully operational.
Nov 19, 00:17 UTC
Monitoring - A fix for the campaign execution failures is now rolling out across all environments.

Customer Guidance:
You can safely re-run failed campaigns once your environment is updated to version 9.175.1. You can verify this in the About Details section of the application. If your version has not yet updated, please wait before re-running any failed campaigns.

Next Steps:
We will continue monitoring the rollout and execution stability as the update reaches all environments.

Next Update:
Another update will be shared within 1 hour or sooner once the rollout is complete.
Nov 18, 10:28 UTC
Identified - We have identified the root cause of the campaign execution failures. A fix has been developed and is now being prepared for rollout.

Current Guidance
Please continue avoiding re-running failed campaigns until the fix is fully deployed and execution stability is confirmed.

Next Steps
Our engineering team is rolling out the fix and monitoring its impact closely. We will provide confirmation once the rollout is complete and normal operation is restored.

Next Update
You can expect another update within 1 hour or sooner if the fix is fully validated.
Nov 18, 09:42 UTC
Update - We are still seeing intermittent delays and failures in campaign execution. To avoid repeated failures, please refrain from re-running affected campaigns until the incident is fully resolved.

Status:
Engineering is actively testing fixes and working to restore stable execution.

Recovery Options:
Optimove Recovery Run: If needed, contact support@optimove.com with your instance name and request recovery of failed campaigns.
Manual Run: Once stability is confirmed, high-priority campaigns can be re-run using the Run Now option in Mission Control.

Next Update
We will share another update within 1–2 hours, or sooner if we have significant progress.
Nov 18, 08:39 UTC
Investigating - We are currently experiencing errors leading to delays and failures in campaign execution. As a result, some campaigns may remain in a “Failed” status.

What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.

Recovery Options:
Manual Run:
For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control as soon as this incident is resolve. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability

Optimove Recovery Run:
You can reach out to our support team as support@optimove.com and ask that we re-run failed campaigns for you. Please reach out with your instance name and request that we recover your failed campaigns.

Next Update:
We will provide an update within 1–2 hours, or sooner if new information becomes available
Nov 18, 07:44 UTC
Nov 18, 2025
Nov 17, 2025

No incidents reported.

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