All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Opti-X Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
99.98 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EU - Batch Update process - ETL - Infrastructure Maintenance Feb 2, 2026 11:30-12:30 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Jan 12, 2026 - 08:37 UTC

US - Batch Update process - ETL - Infrastructure Maintenance Feb 3, 2026 13:00-14:00 UTC

Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Posted on Jan 12, 2026 - 08:39 UTC
Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
EU – Batch Update Process – Delays in Scheduled Campaign Processing
Resolved - Batch processing in the EU region has returned to normal operation. Scheduled campaign executions, batch processing, and report generation are no longer experiencing delays.

Campaigns that were marked as “Not Run” during the delay window will not execute automatically. Customers can identify affected campaigns via Mission Control in the Optimove platform and take action as needed, such as re-running or re-scheduling the campaign.

We will continue to monitor the system to ensure stability.
Jan 7, 13:36 UTC
Monitoring - Mitigation has been applied and batch processing in the EU region is beginning to recover. Scheduled campaign executions, batch processing, and report generation may still experience delays as the system stabilizes.

We are continuing to monitor the situation closely and will provide a final update once resolved.
Jan 7, 12:55 UTC
Identified - The issue causing delays in batch processing in the EU region has been identified. Scheduled campaign executions, batch processing, and report generation may continue to be delayed for EU customers while remediation is in progress.

Our teams are actively working to resolve the issue and will provide further updates as progress continues.
Jan 7, 12:02 UTC
Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.
Jan 7, 11:04 UTC
Jan 6, 2026
Scheduled maintenance | US | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Jan 6, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 12:00 UTC
Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Dec 24, 11:46 UTC
Jan 5, 2026
EU – Batch Update Process – Delays in Scheduled Campaign Processing
Resolved - This incident has been resolved.
Jan 5, 17:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 13:39 UTC
Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.
Jan 5, 12:57 UTC
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