All Systems Operational
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.9 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.72 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Effective November 18th, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.

We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.

More information is available at: https://developer.optimove.com/docs/generating-api-keys-1

Posted on Jul 28, 2024 - 09:38 UTC
We are committed to maintaining the security and performance of our services. As part of this commitment, we are delivering updates to the security settings of our API to protect your data and ensure compliance with the latest industry standards.

What is happening?
We will retire older, less secure encryption methods (called "ciphers") from our API.
Starting January 6, 2025, these weak encryption methods will no longer be supported, and older versions of some client-side software may no longer be able to connect to our API.

What does this mean for you?
To ensure you can continue using our services without interruption, please take the following steps before January 6, 2025:
Update your software: Make sure you are using the latest version of your software or application that connects to our API. Most recent versions will already support the necessary security settings (encryption methods like AES-256 or TLS 1.2/1.3)

Test your connection:
We have set up a test URL where you can verify that your software is compatible with the new security settings:
• US - API4: https://api4-ssl.optimove.net/
• EU - API5: https://api5-ssl.optimove.net/

If your client-side application successfully establishes an SSL connection to the test URL, no further action is needed.
If the test fails (SSL Handshake failure), please reach out to your software provider for assistance with updating or reconfiguring your client software.

Need help?
If you have any questions or need assistance, please feel free to contact our support team at Support@Optimove.com. We’re here to help!

Thank you for your attention to this important update, and for your continued trust in our services.

Posted on Oct 07, 2024 - 08:49 UTC
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Resolved - This incident has been resolved.
Oct 20, 14:12 UTC
Investigating - We are investigating elevated errors in our processing of the campaign events notification (example: event type 1), which are leading to delays in campaign execution.
This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.

Oct 20, 12:59 UTC
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Resolved - This incident has been resolved.
Oct 14, 10:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 10:12 UTC
Investigating - We are investigating an issue affecting the Optimove site.
This incident is limited to UI and site functionality

Daily process, Campaign execution and API access is fully functional and unaffected

Oct 14, 10:04 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Resolved - This incident has been resolved.
Oct 11, 12:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 11:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 10:54 UTC
Update - We are continuing to investigate this issue.
Oct 11, 10:18 UTC
Investigating - We are investigating performance issues in the Batch Update Process, leading to delays in campaign execution for some tenants.
Oct 11, 07:36 UTC
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Resolved - The Optimove Us region (API4) suffered an incident in which real-time events were not received and digested, leading to failure in targeting and campaign execution.

This incident is now fixed, an Optimove is again receiving and digesting events for real-time triggering

Event start time: October 7th ~11AM UTC
Event resolution time: October 8th ~7AM UTC

Oct 8, 08:09 UTC