All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
99.99 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
99.99 % uptime
Today
Opti-X Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
99.98 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance | US | SFTP - File upload Jan 6, 2026 10:00-12:00 UTC

Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Dec 24, 2025 - 11:46 UTC
Jan 1, 2026

No incidents reported today.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Scheduled Campaign Execution – Degraded Performance
Resolved - The issue impacting scheduled campaign execution has been resolved and systems are operating normally. Campaign batch processing and execution for Conditional Execution, Re-evaluate Target Group, and “Run Now” campaigns are now working as expected.

Some campaigns that missed their execution window during the incident may still show a "Not Run" or "Failed" status. In these cases, customers can re-run the campaign from the Optimove platform to execute it.
Dec 30, 14:30 UTC
Update - Campaign batch processing is operating normally.
We are still monitoring issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to experience delays or show “Failed” / “Not Run” status.

Further updates will be provided as we continue to work toward full resolution.
Dec 30, 13:30 UTC
Update - We observed degradation impacting scheduled campaign execution and have rolled out an additional fix.
Campaign processing is ongoing, and some delays or “Failed” / “Not Run” statuses may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

We are closely monitoring recovery.
Dec 30, 12:43 UTC
Update - We continue to monitor recovery. While batch processing remains active, we are still observing additional issues that may impact campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. Some delays or “Failed” / “Not Run” statuses may still occur. Further updates will be shared as progress continues.
Dec 30, 12:34 UTC
Update - We continue to monitor recovery. Some delays may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

For campaigns showing a “Not Run” status, re-running the campaign from the Optimove platform is available.
Dec 30, 11:20 UTC
Monitoring - A fix has been applied and scheduled campaign batches are progressing, though some delays have already occurred.
We are still seeing issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to appear as delayed or show “Failed” / “Not Run” status. We are monitoring closely and continuing to work toward full resolution.
Dec 30, 10:41 UTC
Investigating - We are investigating an issue impacting scheduled campaign execution in both EU and US regions. Campaigns using Conditional Execution, Re-evaluate Target Group, or “Run Now” may be delayed and may remain in “Processing” or appear as “Failed” / “Not Run”. This may impact deliveries via Optimove native channels (e.g., Optimail, Optimobile, OptiText). We are working to restore normal processing.
Dec 30, 10:06 UTC
Dec 29, 2025
BI Reports – Data Not Updated
Resolved - The root cause has been fixed and BI reports are recovering.

It may take up to 24 hours for all reports to fully update.

If you need an expedited review, please contact support@optimove.com.
Dec 29, 11:44 UTC
Identified - We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.
Dec 29, 11:09 UTC
Investigating - We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
Dec 29, 10:20 UTC
Dec 28, 2025
OptiMail – Metrics Not Updating
Resolved - OptiMail metrics processing has been restored for EU and US tenants.
Metrics for the last ~24 hours are recovering and updating as expected. We are continuing work to reconcile the remaining missing/delayed metrics from the incident window.
Dec 28, 12:05 UTC
Monitoring - A mitigation has been applied and OptiMail metrics processing has been restored for EU & US tenants.
Some customers may still see missing or delayed metrics for the period while we assess recovery/backfill options and continue monitoring system stability
Dec 28, 10:17 UTC
Investigating - We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC.
This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more
Dec 28, 08:59 UTC
Dec 27, 2025
EU – Batch Update Process – Delays in Scheduled Campaign Processing
Resolved - The issue causing campaign execution delays has been fully resolved. During the incident, some campaigns may have remained in a Not Run status. This can occur when the Batch Data Update is delayed and campaign execution begins later than scheduled, resulting in certain campaigns missing their designated run window.

Force Run Behavior
If your instance has Force Run enabled, affected campaigns may still be executed automatically as part of the batch process, provided the incident was resolved within the configured grace period. More details on Force Run can be found here:
https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run
To enable Force Run for your instance, please reach out to your Customer Success Manager.

Current Status
Campaign execution has stabilized, failure rates have returned to normal, and all systems are fully operational.
Dec 27, 10:11 UTC
Monitoring - Mitigation has been applied and Batch Update processing is recovering. We are monitoring until processing times return to normal. Some residual campaign execution delays may still be observed during recovery.
Dec 27, 09:14 UTC
Investigating - We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.
Dec 27, 09:01 UTC
Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
Scheduled maintenance | US | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Dec 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 14:00 UTC
Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Dec 11, 13:20 UTC
Dec 22, 2025
Scheduled maintenance | EU | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Dec 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 10:00 UTC
Scheduled - Optimove’s SFTP infrastructure in the EU region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Dec 11, 13:19 UTC
Dec 21, 2025
Facebook Campaigns - Failed Scheduled Campaigns
Resolved - This incident has been resolved.
Dec 21, 17:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 16:04 UTC
Investigating - We are currently experiencing errors leading to delays and failures in Facebook campaign execution. As a result, some campaigns may remain in a “Failed” status.

What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.
Dec 21, 14:40 UTC
Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

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