Degraded performance for Track and Trigger campaigns in the EU environment.
Identified - We have identified the problem and are currently working on implementing a solution.
May 08, 2024 - 20:19 UTC
Investigating - We are currently conducting an investigation into a decline in the performance of Track and Trigger campaigns for a subset of tenants in our EU environment.
May 08, 2024 - 19:57 UTC
Uptime over the past 90 days. View historical uptime.
Europe Degraded Performance
90 days ago
99.99 % uptime
Today
Core App Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Daily process Operational
Track & Trigger Degraded Performance
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.99 % uptime
Today
Core App Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Daily process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Optimove Infrastructure - Outbound IP Address for Track & Trigger-related communications Jul 1, 2024 00:00 - Jul 2, 2024 00:00 UTC
We would like to inform you of infrastructure upgrades Optimove will be making to Triggered Campaigns. With this change, we require a change in your IP allowlist for Track & Trigger-related communications.

** What do you need to do? **
We kindly request that you add the following IP addresses to your allowlist by July 1st, 2024, to ensure your customers receive Triggered Campaigns:

*EU (api5.optimove.com)*
35.242.199.57
35.198.188.17
34.107.29.24
35.246.154.200
34.107.86.58

*US (api4.optimove.com)*
35.199.60.237
35.221.56.26
35.221.33.157
34.86.85.20
35.221.48.107

These IPs may already exist in your allowlist as part of previous upgrades that have been made to other outbound traffic of Webhooks and Callback URLs (https://developer.optimove.com/docs/ip-whitelisting-guide#webhooks-and-callback-urlsa-idwebhooksa ). From July 1st, all EventType11 notifications will be sent through these IP addresses only.


To learn more about IP Allowlists, please refer to our article in the Developer Hub. (https://developer.optimove.com/docs/ip-whitelisting-guide )
Posted on Apr 10, 2024 - 11:08 UTC
Past Incidents
May 8, 2024
Some accounts are experiencing difficulties with Google Customer Match functionality.
Resolved - This incident has been resolved.
May 8, 13:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 06:53 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 06:21 UTC
Monitoring - Services are operational and we are monitoring the error rates
May 5, 17:54 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 09:47 UTC
Investigating - We have received reports of Google Customer Match functionality issues impacting a subset of accounts. Our technical teams are actively investigating the root cause of the problem to identify and implement a resolution as quickly as possible.
May 3, 22:38 UTC
Degraded performance for Track and Trigger campaigns in the EU environment.
Resolved - We encountered degraded performance for Track and Trigger campaigns in the EU environment between 12:00 and 14:00 UTC, where some campaigns were not performing as expected. The issue has been resolved, and we thank you for your patience and understanding.
May 8, 12:00 UTC
May 7, 2024
Visual Template Editor - Networking maintenance
Completed - The scheduled maintenance has been completed.
May 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 UTC
Scheduled - Visual Template Editor is getting required networking maintenance.

Optimove expects NO impact on Optimove users and end users.

However there is very low chance of impact on:

Optimove users:
Up to 15 minutes where its not possible to create/update templates in the visual editor. Users might get errors in the UI.

End Users - Campaign recipients recipients:
Reduced performance in sent and delivered campaigns containing images
Reduced performance in pop-ups containing images
May 2, 15:38 UTC
May 6, 2024

No incidents reported.

May 5, 2024
May 4, 2024

No incidents reported.

May 3, 2024
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

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