Effective November 18th, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.
We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.
Resolved -
This incident has been resolved.
Mar 20, 15:09 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 13:23 UTC
Identified -
We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service. Sites that have not yet started or completed the Batch process for today might be impacted in our US region.
Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.
Mar 20, 13:09 UTC
Resolved -
This incident has been resolved.
Mar 13, 12:14 UTC
Update -
We are continuing to monitor for any further issues.
Mar 12, 09:08 UTC
Monitoring -
We have identified the root cause of the issue and have implemented an interim solution to minimize its impact. Our team is actively working on a permanent resolution, and we will provide further updates as progress continues. Thank you for your patience and understanding.
Mar 11, 17:10 UTC
Investigating -
We are investigating instances where some Run Anyway campaigns have remained scheduled and require manual intervention. We appreciate your patience and understanding as we work to resolve this matter.
Mar 10, 19:41 UTC
Resolved -
This incident has been resolved.
Mar 12, 13:10 UTC
Monitoring -
A fix has been implemented, and the status of "Run Anyway" Campaigns are back to the expected "Scheduled" state. We are monitoring the results
Mar 12, 10:58 UTC
Investigating -
We are investigating an issue affecting the Optimove site and UI. Future Run Anyway Campaigns in 'Running' status. This incident is limited to UI and site functionality
Batch process, Campaign execution, and API access is fully functional
Mar 12, 10:43 UTC