All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud (Exact Target) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
OptiText SMS Operational
90 days ago
100.0 % uptime
Today
Personalize Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
100.0 % uptime
Today
Gamify Operational
90 days ago
100.0 % uptime
Today
MiniGames Operational
90 days ago
100.0 % uptime
Today
Loyalty Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

US | Scheduled Database Infrastructure Maintenance Aug 16, 2026 06:00-18:00 UTC

We will be performing scheduled infrastructure maintenance in the Optimove US region.
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.

What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.

During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the impacted window are expected to process automatically once the maintenance is complete.

Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.

No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:51 UTC

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

Optimail | Campaign Execution Issue
Resolved - This incident has been resolved.
Aug 7, 19:26 UTC
Monitoring - Monitoring – The fix has been completed, and Optimail campaigns in the EU region are now processing normally.

Campaign execution retries in the EU are safe to resume. Our teams will continue monitoring campaign execution to ensure stability. Please feel free to rerun campaigns now.
Aug 7, 11:49 UTC
Identified - Identified – We have identified the issue affecting some Optimail campaign executions in the EU region.

Customers in the EU region are advised not to manually rerun affected campaigns at this time while our team deploys a fix. Our teams are actively working on remediation.

Campaigns in the US region are not affected and can be retried as needed.

We will provide an update once affected campaigns can be safely retried.
Aug 7, 11:35 UTC
Update - We continue to investigate an issue affecting the execution of some Optimail campaigns on August 6 and August 7.

Our teams are reviewing affected campaigns, rerunning eligible campaigns where possible, and closely monitoring campaign execution.

We will provide further updates as more information becomes available.
Aug 7, 10:08 UTC
Update - Investigating - We have identified an issue affecting the execution of some Optimail campaigns on August 6 and August 7.

Our teams are currently reviewing the affected campaigns and monitoring campaign execution while Engineering continues to investigate the issue.

We will provide further updates as more information becomes available.
Aug 7, 06:54 UTC
Update - We are continuing to investigate this issue.
Aug 7, 03:28 UTC
Investigating - On August 6, we experienced an internal issue affecting Email campaign execution. As a result, some campaigns scheduled during the affected timeframe were not executed as expected.

Where possible, eligible affected campaigns were rerun. Campaigns with future recurring occurrences will continue according to their regular schedule.

We apologize for the inconvenience caused.
Aug 7, 03:27 UTC

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

EU | Scheduled Database Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 13:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance in the Optimove EU region.
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.

What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.

During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the window are expected to process automatically once the maintenance is complete.

Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.

No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Jul 20, 09:48 UTC

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

US - Database Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove US region.

During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels.

Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp.

We recommend customers avoid scheduling critical campaigns during the maintenance window.

No action is required from customers. We will provide updates once the maintenance begins and when it is completed.
Jun 1, 07:14 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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