All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
99.99 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.99 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.99 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.99 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

API - Login Endpoint - Username Based Authentication - Service Sunset Nov 18, 2024 00:00-01:00 UTC

Effective November 18th, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.

We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.

More information is available at: https://developer.optimove.com/docs/generating-api-keys-1
Posted on Jul 28, 2024 - 09:38 UTC

US | Planned Maintenance Notification | BI Reporting Apr 9, 2025 15:30 - Apr 10, 2025 15:30 UTC

During this maintenance window, reporting capabilities in the US will be unavailable for up to 6 hours.

We expect minimal impact as the maintenance is scheduled during non-business hours from Sunday to Monday.
Posted on Feb 19, 2025 - 11:53 UTC
Mar 25, 2025

No incidents reported today.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
US - Batch Update Process Delays
Resolved - This incident has been resolved.
Mar 20, 15:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 13:23 UTC
Identified - We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service.
Sites that have not yet started or completed the Batch process for today might be impacted in our US region.

Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.
Mar 20, 13:09 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Some instances of Run Anyway Campaigns does not run on schedule.
Resolved - This incident has been resolved.
Mar 13, 12:14 UTC
Update - We are continuing to monitor for any further issues.
Mar 12, 09:08 UTC
Monitoring - We have identified the root cause of the issue and have implemented an interim solution to minimize its impact. Our team is actively working on a permanent resolution, and we will provide further updates as progress continues. Thank you for your patience and understanding.
Mar 11, 17:10 UTC
Investigating - We are investigating instances where some Run Anyway campaigns have remained scheduled and require manual intervention. We appreciate your patience and understanding as we work to resolve this matter.
Mar 10, 19:41 UTC
Mar 12, 2025
Optimove Site - Mission control - Future Run Anyway Campaigns in 'Running' status
Resolved - This incident has been resolved.
Mar 12, 13:10 UTC
Monitoring - A fix has been implemented, and the status of "Run Anyway" Campaigns are back to the expected "Scheduled" state.
We are monitoring the results
Mar 12, 10:58 UTC
Investigating - We are investigating an issue affecting the Optimove site and UI. Future Run Anyway Campaigns in 'Running' status. This incident is limited to UI and site functionality

Batch process, Campaign execution, and API access is fully functional
Mar 12, 10:43 UTC
Mar 11, 2025
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