All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Exact Target (Salesforce Marketing Cloud)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
Operational
TextLocal
Operational
Bronto
Operational
Criterio
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
Operational
Optimobile
Operational
Opti-X
Operational
User Interface
Operational
Smart Campaigns
Operational
Smart Search
Operational
Recommend service
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EU - Batch Update process - ETL - Infrastructure Maintenance Dec 15, 2025 13:30-15:30 UTC
Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:57 UTC
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:57 UTC
US - Batch Update process - ETL - Infrastructure Maintenance Dec 16, 2025 14:00-16:00 UTC
Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:58 UTC
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Nov 13, 2025 - 12:58 UTC
Scheduled maintenance | EU | SFTP - File upload Dec 22, 2025 10:00-11:00 UTC
Optimove’s SFTP infrastructure in the EU region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Dec 11, 2025 - 13:19 UTC
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Dec 11, 2025 - 13:19 UTC
Scheduled maintenance | US | SFTP - File upload Dec 23, 2025 14:00-15:00 UTC
Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Dec 11, 2025 - 13:20 UTC
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Dec 11, 2025 - 13:20 UTC