All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
99.98 % uptime
Today
Core App Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.98 % uptime
Today
Core App Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled maintenance | Real Time Triggered Campaigns Infrastructure Updates Sep 17, 2024 06:30-08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 2024 - 16:28 UTC
Scheduled - Real-Time Triggered Campaigns Infrastructure infrastructure is being updated.

Optimove Real-Time Triggers might experience up to 10 minutes of degraded performance during this upgrade.
Sep 08, 2024 - 07:02 UTC
API - Login Endpoint - Username Based Authentication - Service Sunset Oct 1, 2024 00:00-01:00 UTC
Effective October 1, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.

We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.

More information available at: https://developer.optimove.com/docs/generating-api-keys-1
Posted on Jul 28, 2024 - 09:38 UTC
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024
Increased Errors in Campaign execution for Meta/Facebook & Google Customer Match
Resolved - This incident has been resolved.
Sep 15, 13:59 UTC
Monitoring - We identified elevated errors in our processing of the Batch Update Process, leading to failures in campaign execution for Facebook/Meta and Google customer match channel campaigns. A fix has already been implemented and we are monitoring the results

Incident start time: 7:00 UTC
Sep 15, 12:50 UTC
Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
EU - Batch Update Process - Delay in Campaign execution
Resolved - This incident has been resolved.
Sep 11, 08:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 07:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 06:09 UTC
Investigating - We are investigating elevated errors identified in our processing of the Batch Update Process leading to delays in campaign execution for some tenants.
Sep 11, 05:48 UTC
Sep 10, 2024
EU - Campaign Notification Service - Delay in Campaign execution events (event types)
Resolved - This incident has been resolved.
Sep 10, 16:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 08:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 08:16 UTC
Investigating - We are investigating elevated errors in our processing of the campaign notification events, which are leading to delays in campaign execution.
This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.
Sep 9, 21:30 UTC
Sep 9, 2024
EU | Scheduled maintenance | Real Time Triggered Campaigns Infrastructure Updates
Completed - The scheduled maintenance has been completed.
Unfortunately, during the maintenance, some issues were raised that caused performance issues and some outages to real time campaign execution
Sep 9, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 UTC
Scheduled - Real-Time Triggered Campaigns Infrastructure infrastructure is being updated.

Optimove Real-Time Triggers might experience up to 10 minutes of degraded performance during this upgrade.
Sep 8, 07:01 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
EU | Scheduled maintenance | Real Time Triggered Campaigns Infrastructure Updates
Completed - The scheduled maintenance has been completed.
Sep 4, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:30 UTC
Scheduled - Real-Time Triggered Campaigns Infrastructure infrastructure is being updated.

Optimove Real-Time Triggers might experience up to 10 minutes of degraded performance during this upgrade.
Sep 1, 11:16 UTC
Sep 3, 2024
US | Scheduled maintenance | Real Time Triggered Campaigns Infrastructure Updates
Completed - The scheduled maintenance has been completed.
Sep 3, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:30 UTC
Scheduled - Real-Time Triggered Campaigns Infrastructure infrastructure is being updated.

Optimove Real-Time Triggers might experience up to 10 minutes of degraded performance during this upgrade.
Sep 1, 11:15 UTC
Sep 2, 2024

No incidents reported.

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