Identified - We have identified the problem and are currently working on implementing a solution.
May 08, 2024 - 20:19 UTC
Investigating - We are currently conducting an investigation into a decline in the performance of Track and Trigger campaigns for a subset of tenants in our EU environment.
May 08, 2024 - 19:57 UTC
We would like to inform you of infrastructure upgrades Optimove will be making to Triggered Campaigns. With this change, we require a change in your IP allowlist for Track & Trigger-related communications.
** What do you need to do? ** We kindly request that you add the following IP addresses to your allowlist by July 1st, 2024, to ensure your customers receive Triggered Campaigns:
Resolved -
This incident has been resolved.
May 8, 13:21 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 8, 06:53 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 5, 06:21 UTC
Monitoring -
Services are operational and we are monitoring the error rates
May 5, 17:54 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 5, 09:47 UTC
Investigating -
We have received reports of Google Customer Match functionality issues impacting a subset of accounts. Our technical teams are actively investigating the root cause of the problem to identify and implement a resolution as quickly as possible.
May 3, 22:38 UTC
Resolved -
We encountered degraded performance for Track and Trigger campaigns in the EU environment between 12:00 and 14:00 UTC, where some campaigns were not performing as expected. The issue has been resolved, and we thank you for your patience and understanding.
May 8, 12:00 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 UTC
Scheduled -
Visual Template Editor is getting required networking maintenance.
Optimove expects NO impact on Optimove users and end users.
However there is very low chance of impact on:
Optimove users: Up to 15 minutes where its not possible to create/update templates in the visual editor. Users might get errors in the UI.
End Users - Campaign recipients recipients: Reduced performance in sent and delivered campaigns containing images Reduced performance in pop-ups containing images
May 2, 15:38 UTC