Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 2024 - 21:16 UTC
Oct 29, 2024 - 21:16 UTC
Update - A fix is ready and going through the testing cycle to make sure the UI incident is resolved
Oct 29, 2024 - 16:57 UTC
Oct 29, 2024 - 16:57 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 2024 - 11:54 UTC
Oct 29, 2024 - 11:54 UTC
Identified - We identified the source of an issue affecting the Optimove site - exporting customer lists from the customer explorer leads to logging out of users.
This incident is limited to UI and site functionality.
The Batch process, Campaign execution, and API access are fully functional and unaffected.
Oct 29, 2024 - 10:48 UTC
This incident is limited to UI and site functionality.
The Batch process, Campaign execution, and API access are fully functional and unaffected.
Oct 29, 2024 - 10:48 UTC
Investigating - We are investigating an issue affecting the Optimove site in exporting customer lists from the customer explorer.
This incident is limited to UI and site functionality
The Batch process, Campaign execution, and API access are fully functional and unaffected
Oct 29, 2024 - 10:19 UTC
This incident is limited to UI and site functionality
The Batch process, Campaign execution, and API access are fully functional and unaffected
Oct 29, 2024 - 10:19 UTC
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
Campaigns Channels
Operational
Exact Target (Salesforce Marketing Cloud)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
Operational
TextLocal
Operational
Bronto
Operational
Criterio
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
?
Operational
Optimobile
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
API - Login Endpoint - Username Based Authentication - Service Sunset
Nov 18, 2024 00:00-01:00 UTC
Effective November 18th, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.
We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.
More information is available at: https://developer.optimove.com/docs/generating-api-keys-1
Posted on Jul 28, 2024 - 09:38 UTC
We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.
More information is available at: https://developer.optimove.com/docs/generating-api-keys-1
Posted on Jul 28, 2024 - 09:38 UTC
Action Required: Update Required for API Security by January 6, 2025
Jan 6, 2025 11:00-12:00 UTC
We are committed to maintaining the security and performance of our services. As part of this commitment, we are delivering updates to the security settings of our API to protect your data and ensure compliance with the latest industry standards.
What is happening?
We will retire older, less secure encryption methods (called "ciphers") from our API.
Starting January 6, 2025, these weak encryption methods will no longer be supported, and older versions of some client-side software may no longer be able to connect to our API.
What does this mean for you?
To ensure you can continue using our services without interruption, please take the following steps before January 6, 2025:
Update your software: Make sure you are using the latest version of your software or application that connects to our API. Most recent versions will already support the necessary security settings (encryption methods like AES-256 or TLS 1.2/1.3)
Test your connection:
We have set up a test URL where you can verify that your software is compatible with the new security settings:
• US - API4: https://api4-ssl.optimove.net/
• EU - API5: https://api5-ssl.optimove.net/
If your client-side application successfully establishes an SSL connection to the test URL, no further action is needed.
If the test fails (SSL Handshake failure), please reach out to your software provider for assistance with updating or reconfiguring your client software.
Need help?
If you have any questions or need assistance, please feel free to contact our support team at Support@Optimove.com. We’re here to help!
Thank you for your attention to this important update, and for your continued trust in our services.
Posted on Oct 07, 2024 - 08:49 UTC
What is happening?
We will retire older, less secure encryption methods (called "ciphers") from our API.
Starting January 6, 2025, these weak encryption methods will no longer be supported, and older versions of some client-side software may no longer be able to connect to our API.
What does this mean for you?
To ensure you can continue using our services without interruption, please take the following steps before January 6, 2025:
Update your software: Make sure you are using the latest version of your software or application that connects to our API. Most recent versions will already support the necessary security settings (encryption methods like AES-256 or TLS 1.2/1.3)
Test your connection:
We have set up a test URL where you can verify that your software is compatible with the new security settings:
• US - API4: https://api4-ssl.optimove.net/
• EU - API5: https://api5-ssl.optimove.net/
If your client-side application successfully establishes an SSL connection to the test URL, no further action is needed.
If the test fails (SSL Handshake failure), please reach out to your software provider for assistance with updating or reconfiguring your client software.
Need help?
If you have any questions or need assistance, please feel free to contact our support team at Support@Optimove.com. We’re here to help!
Thank you for your attention to this important update, and for your continued trust in our services.
Posted on Oct 07, 2024 - 08:49 UTC