All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Salesforce Marketing Cloud (Exact Target)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
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Google
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TextLocal
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Bronto
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Emarsys
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Responsys
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Optipush
Operational
DynamicMail
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XtremePush
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Others (API)
Operational
Optimobile
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OptiText SMS
Operational
Personalize
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User Interface
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Smart Campaigns
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Smart Search
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Recommend service
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Auth0 User Authentication
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Auth0 Management API
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Auth0 User Authentication
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Auth0 Management API
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SendGrid API
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SendGrid Email Activity
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SendGrid API v3
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SendGrid API v2
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SendGrid SMTP
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SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
US - SFTP - File upload May 4, 2026 11:00-12:00 UTC
Optimove’s SFTP infrastructure in the US region is getting updated. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may receive Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Apr 15, 2026 - 09:23 UTC
Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may receive Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.
Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.
Support
For any questions or assistance, please contact Support@optimove.com.
Posted on Apr 15, 2026 - 09:23 UTC
Scheduled Maintenance – Database Upgrade (EU) May 11, 2026 19:00-20:00 UTC
We will be performing a planned upgrade to our database infrastructure in the EU region as part of ongoing platform improvements.
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the EU environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:19 UTC
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the EU environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:19 UTC
Database Upgrade (US) May 18, 2026 19:00-20:00 UTC
We will be performing a planned upgrade to our database infrastructure in the US region as part of ongoing platform improvements.
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the US environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:21 UTC
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the US environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:21 UTC
Action Required: SFTP Connections Must Be Restricted by IP by June 15 Jun 15, 2026 10:00-13:00 UTC
As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured.
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC