All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
API - Login Endpoint - Username Based Authentication - Service Sunset Nov 18, 2024 00:00-01:00 UTC
Effective November 18th, 2024, Optimove will discontinue support and sunset the service for API integrations utilizing the username and password login method as we shift to only support API Key authentication.

We recommend creating and implementing API Keys for all integrations by 1st October to ensure seamless functionality and support.

More information is available at: https://developer.optimove.com/docs/generating-api-keys-1
Posted on Jul 28, 2024 - 09:38 UTC
Scheduled maintenance | Notification service and Track & trigger service maintenance Jan 26, 2025 09:30-12:30 UTC
During this time, Optimove event notification service and real-time campaign processing (Track and Trigger) will encounter degraded performance, leading to a possible delay of up to 10 minutes for event notifications and processing of real-time campaigns.
Posted on Jan 08, 2025 - 15:34 UTC
Scheduled maintenance | Notification service and Track & trigger service maintenance Jan 27, 2025 11:00-14:00 UTC
During this time, Optimove event notification service and real-time campaign processing (Track and Trigger) will encounter degraded performance, leading to a possible delay of up to 10 minutes for event notifications and processing of real-time campaigns.
Posted on Jan 08, 2025 - 15:36 UTC
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025
US | Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 UTC
Scheduled - Optimove will be performing scheduled maintenance.
Our systems will remain operational during this time, and we do not anticipate any impact on services.

This maintenance is part of our ongoing efforts to ensure the reliability and performance of our platform.

Possible Low-risk impact:
1. Batch update delay - up to 1h
2. users will not be able to set topics for templates or configure brand groups and topics in the settings page.
3. "Run Now" and "Run Anyway" campaigns may not execute or could face delays.
4. DynamicMail Creator will not be operational
Dec 17, 12:01 UTC
Action Required: Update Required for API Security by January 6, 2025
Completed - The scheduled maintenance has been completed.
Jan 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 11:00 UTC
Scheduled - We are committed to maintaining the security and performance of our services. As part of this commitment, we are delivering updates to the security settings of our API to protect your data and ensure compliance with the latest industry standards.

What is happening?
We will retire older, less secure encryption methods (called "ciphers") from our API.
Starting January 6, 2025, these weak encryption methods will no longer be supported, and older versions of some client-side software may no longer be able to connect to our API.

What does this mean for you?
To ensure you can continue using our services without interruption, please take the following steps before January 6, 2025:
Update your software: Make sure you are using the latest version of your software or application that connects to our API. Most recent versions will already support the necessary security settings (encryption methods like AES-256 or TLS 1.2/1.3)

Test your connection:
We have set up a test URL where you can verify that your software is compatible with the new security settings:
• US - API4: https://api4-ssl.optimove.net/
• EU - API5: https://api5-ssl.optimove.net/

If your client-side application successfully establishes an SSL connection to the test URL, no further action is needed.
If the test fails (SSL Handshake failure), please reach out to your software provider for assistance with updating or reconfiguring your client software.

Need help?
If you have any questions or need assistance, please feel free to contact our support team at Support@Optimove.com. We’re here to help!

Thank you for your attention to this important update, and for your continued trust in our services.
Oct 7, 08:49 UTC
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