All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
99.99 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
99.99 % uptime
Today
Opti-X Operational
90 days ago
99.99 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
99.98 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 23, 2025
Scheduled maintenance | US | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Dec 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 14:00 UTC
Scheduled - Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Dec 11, 13:20 UTC
Dec 22, 2025
Scheduled maintenance | EU | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Dec 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 10:00 UTC
Scheduled - Optimove’s SFTP infrastructure in the EU region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.
Dec 11, 13:19 UTC
Dec 21, 2025
Facebook Campaigns - Failed Scheduled Campaigns
Resolved - This incident has been resolved.
Dec 21, 17:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 16:04 UTC
Investigating - We are currently experiencing errors leading to delays and failures in Facebook campaign execution. As a result, some campaigns may remain in a “Failed” status.

What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.
Dec 21, 14:40 UTC
Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
US - Batch Update process - ETL - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Dec 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 14:00 UTC
Scheduled - Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Nov 13, 12:58 UTC
Dec 15, 2025
EU - Batch Update process - ETL - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 13:30 UTC
Scheduled - Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.

Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).

For more information, please reach out to our Support team at: Support@optimove.com
Nov 13, 12:57 UTC
Dec 14, 2025
EU - Delay in Real-Time Trigger Campaigns and Web Event Processing
Resolved - Real-time trigger campaigns using server-side events are triggering as expected, and web events are now updating customer attribute values in real time without delay.

We will continue to monitor the system to ensure ongoing stability.
No data loss was identified during this incident.
Dec 14, 22:12 UTC
Update - Server-side processing queues are almost back to normal levels.
Some minor delays may still be observed in real-time trigger campaigns using server-side events and in web event attribute updates as the final backlog clears.

We continue to monitor closely and will provide a confirmation once processing has fully stabilized.
Dec 14, 21:59 UTC
Update - Events processing queues continue to reduce.
However, some delays are still present in real-time trigger campaigns using server-side events and in web event attribute updates.

We are actively monitoring the system to ensure processing returns to normal and will provide another update once delays are fully resolved
Dec 14, 20:52 UTC
Update - The fix remains in place, and server-side processing queues continue to reduce.
However, delays are still being observed in real-time trigger campaigns using server-side events and in web event attribute updates.

The team is actively monitoring processing rates and making adjustments to ensure a full return to normal performance.

We will share another update once delays are fully resolved or if there is a significant change.
Dec 14, 20:02 UTC
Monitoring - A fix has been successfully rolled out, and we are seeing server-side processing queues steadily reducing.

Real-time trigger campaigns and web event attribute updates are beginning to recover, though some delays may still be observed while the remaining backlog is processed.

We are closely monitoring the system and will provide a further update once processing has fully returned to normal.
Dec 14, 19:28 UTC
Identified - We have identified the root cause of the delay in server-side event processing and are actively working on a fix.

Real-time trigger campaigns using server-side events are still not triggering as expected, and web event attribute updates may continue to be delayed while remediation is in progress.

We will provide another update once the fix is deployed or if there is a material change in system behavior.
Dec 14, 18:58 UTC
Investigating - Real-time trigger campaigns that rely on server-side events are currently not triggering as expected.
In addition, web events are experiencing delays in updating customer attribute values.

Investigation is ongoing to identify the exact cause and restore normal processing.

This may result in:
- Trigger-based campaigns not firing in real time
- Delayed audience qualification
- Lag in behavioral or attribute-driven personalization
Dec 14, 18:31 UTC
Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage