All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Salesforce Marketing Cloud (Exact Target)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
Operational
TextLocal
Operational
Bronto
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
Operational
Optimobile
Operational
OptiText SMS
Operational
Personalize
Operational
User Interface
Operational
Smart Campaigns
Operational
Smart Search
Operational
Recommend service
Operational
Gamify
Operational
MiniGames
Operational
Loyalty
Operational
Promotions
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EU - Database maintenance - Campaign execution stack May 26, 2026 01:00-02:00 UTC
We will be performing scheduled infrastructure maintenance on a backend database in our EU region during this window.
Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.
No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
Posted on May 19, 2026 - 10:29 UTC
Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.
No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
Posted on May 19, 2026 - 10:29 UTC
US Region - Scheduled Maintenance - Optimobile Services May 26, 2026 07:00-08:00 UTC
We will be performing scheduled maintenance on Optimobile database infrastructure.
Expected impact:
Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing.
Affected channels:
Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging.
We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.
Posted on May 11, 2026 - 14:42 UTC
Expected impact:
Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing.
Affected channels:
Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging.
We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.
Posted on May 11, 2026 - 14:42 UTC
US - Database maintenance - Campaign execution stack Jun 1, 2026 05:00-06:00 UTC
We will be performing scheduled infrastructure maintenance on a backend database in our US region during this window.
Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.
No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
Posted on May 19, 2026 - 10:34 UTC
Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.
No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
Posted on May 19, 2026 - 10:34 UTC
Action Required: SFTP Connections Must Be Restricted by IP by June 15 Jun 15, 2026 10:00-13:00 UTC
As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured.
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC