All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud (Exact Target) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
OptiText SMS Operational
90 days ago
100.0 % uptime
Today
Personalize Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
100.0 % uptime
Today
Gamify Operational
90 days ago
100.0 % uptime
Today
MiniGames Operational
90 days ago
100.0 % uptime
Today
Loyalty Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EU - Database Maintenance - Target Group Eligibility Calculations Jun 2, 2026 01:00-02:00 UTC

We will be performing scheduled infrastructure maintenance on a backend database in our EU region during this window.

Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.

No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
Posted on Jun 01, 2026 - 12:11 UTC

Action Required: SFTP Connections Must Be Restricted by IP by June 15 Jun 15, 2026 10:00-13:00 UTC

As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured.

What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.

Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:

1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)

Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.

Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.

Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC

EU - Database Infrastructure Upgrade Jul 21, 2026 00:00-01:00 UTC

We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove EU region.

During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels.

Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp.

We recommend customers avoid scheduling critical campaigns during the maintenance window.

No action is required from customers. We will provide updates once the maintenance begins and when it is completed.
Posted on Jun 01, 2026 - 07:12 UTC

US - Database Infrastructure Upgrade Jul 27, 2026 06:00-07:00 UTC

We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove US region.

During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels.

Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp.

We recommend customers avoid scheduling critical campaigns during the maintenance window.

No action is required from customers. We will provide updates once the maintenance begins and when it is completed.
Posted on Jun 01, 2026 - 07:14 UTC
Jun 1, 2026
US - Database maintenance - Campaign execution stack
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance on a backend database in our US region during this window.

Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.

No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
May 19, 10:34 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
US Region - Scheduled Maintenance - Optimobile Services
Completed - The scheduled maintenance has been completed.
May 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 UTC
Scheduled - We will be performing scheduled maintenance on Optimobile database infrastructure.

Expected impact:
Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing.

Affected channels:
Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging.

We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.
May 11, 14:42 UTC
EU - Database maintenance - Campaign execution stack
Completed - The scheduled maintenance has been completed.
May 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance on a backend database in our EU region during this window.

Customers may experience intermittent delays in Campaign Execution and Target Group eligibility calculation during the maintenance period. Affected processes will resume automatically once the maintenance is complete; any background tasks that did not complete will be re-run.

No UI or API impact is expected. Real-time channels (Email, SMS, Push, Web SDK) are not affected.
May 19, 10:29 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
EU Region - Web SDK Events - Triggered Campaigns
Resolved - This incident has been resolved.
May 19, 14:37 UTC
Monitoring - We identified and resolved a service degradation in our EU environment that impacted some customers. During the affected window, Web SDK events delivery into the Triggered Campaigns path was disrupted, which delayed or prevented triggered campaigns from firing for the impacted accounts. Server-side events, as well as standard Web SDK events, were unaffected throughout the incident.

IMPACT
- Affected: Triggered Campaigns powered by Web SDK events in the EU region.
- Not affected: Server-side event ingestion, scheduled campaigns, Standard Wed SDK Events
- Customers may observe a temporary dip in Triggered Campaign volume corresponding to the affected window.

ROOT CAUSE
The disruption was caused by an infrastructure change deployed in our EU environment on May 18-19, which inadvertently affected the path used to deliver Web SDK events into the platform.

NEXT STEPS

- We are conducting an internal post-incident review to prevent recurrence.
- We are reinforcing our pre-deployment validation for infrastructure changes that affect event ingestion paths.
- Events that did not reach the platform during the incident window cannot be retroactively replayed; data captured via server-side integrations during this period is intact.

NEED HELP?

If you believe your account experienced impact beyond what is described above, please contact us at Support@optimove.com

We sincerely apologize for the disruption and appreciate your patience.
May 19, 13:06 UTC
May 18, 2026
Database Upgrade (US)
Completed - The scheduled maintenance has been completed.
May 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC
Scheduled - We will be performing a planned upgrade to our database infrastructure in the US region as part of ongoing platform improvements.

What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.

Scope:
This maintenance will affect all tenants hosted in the US environment.

Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.

We appreciate your understanding as we continue to improve platform performance and reliability.
Apr 28, 13:21 UTC
EU Region - Scheduled Maintenance - Optimobile Services
Completed - The scheduled maintenance has been completed.
May 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 UTC
Scheduled - We will be performing scheduled maintenance on Optimobile database infrastructure.

Expected impact:
Some Optimobile-related services may be temporarily delayed or unavailable during the maintenance window, including campaign execution, event processing, push token registration, template management, and messaging-related webhook processing.

Affected channels:
Mobile Push, Web Push, SMS, WhatsApp, and In-App Messaging.

We expect the customer-facing impact to be temporary while maintenance is in progress. Updates will be provided as needed.
May 11, 14:40 UTC
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