All Systems Operational
Europe Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Daily process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
100.0 % uptime
Today
Core App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Daily process Operational
Track & Trigger Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to inform you of infrastructure upgrades Optimove will be making to Triggered Campaigns. With this change, we require a change in your IP allowlist for Track & Trigger-related communications.

** What do you need to do? **
We kindly request that you add the following IP addresses to your allowlist by July 1st, 2024, to ensure your customers receive Triggered Campaigns:

*EU (api5.optimove.com)*
35.242.199.57
35.198.188.17
34.107.29.24
35.246.154.200
34.107.86.58

*US (api4.optimove.com)*
35.199.60.237
35.221.56.26
35.221.33.157
34.86.85.20
35.221.48.107

These IPs may already exist in your allowlist as part of previous upgrades that have been made to other outbound traffic of Webhooks and Callback URLs (https://developer.optimove.com/docs/ip-whitelisting-guide#webhooks-and-callback-urlsa-idwebhooksa ). From July 1st, all EventType11 notifications will be sent through these IP addresses only.


To learn more about IP Allowlists, please refer to our article in the Developer Hub. (https://developer.optimove.com/docs/ip-whitelisting-guide )

Posted on Apr 10, 2024 - 11:08 UTC
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024
Resolved - This incident has been resolved.
Jun 17, 23:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 18:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 18:19 UTC
Investigating - We are investigating an increased error rate while accessing the Core Application (Loading the Optimove site UI).

This does not affect non-UI functions such as campaign execution.

Jun 17, 17:05 UTC
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 10:44 UTC
Identified - We are investigating elevated errors identified in our processing of the daily data leading to delays in campaign execution for some tenants.
Jun 6, 10:03 UTC