All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Exact Target (Salesforce Marketing Cloud)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
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TextLocal
Operational
Bronto
Operational
Criterio
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
Operational
Optimobile
Operational
OptiText SMS
Operational
Opti-X
Operational
User Interface
Operational
Smart Campaigns
Operational
Smart Search
Operational
Recommend service
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EU - Batch Update process - ETL - Infrastructure Maintenance Mar 9, 2026 11:30-12:30 UTC
Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Feb 02, 2026 - 13:30 UTC
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Feb 02, 2026 - 13:30 UTC
US - Batch Update process - ETL - Infrastructure Maintenance Mar 10, 2026 13:00-14:00 UTC
Optimove ETL infrastructure is getting updated.
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Jan 12, 2026 - 08:39 UTC
During this upgrade, Optimoves ETL stage in the batch process will have reduced performance.
Some tenants might experience delay in batch update process completion, which could delay campaign execution by up to 2 hours ( we expect no delay ).
For more information, please reach out to our Support team at: Support@optimove.com
Posted on Jan 12, 2026 - 08:39 UTC
Action Required: SFTP Connections Must Be Restricted by IP by June 15 Jun 15, 2026 10:00-13:00 UTC
As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured.
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC