All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Salesforce Marketing Cloud (Exact Target)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
Operational
TextLocal
Operational
Bronto
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
Operational
Optimobile
Operational
OptiText SMS
Operational
Personalize
Operational
User Interface
Operational
Smart Campaigns
Operational
Smart Search
Operational
Recommend service
Operational
Gamify
Operational
MiniGames
Operational
Loyalty
Operational
Promotions
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
US - Database Infrastructure Upgrade Jul 27, 2026 06:00-07:00 UTC
We will be performing scheduled maintenance to upgrade database infrastructure in the Optimove US region.
During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels.
Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp.
We recommend customers avoid scheduling critical campaigns during the maintenance window.
No action is required from customers. We will provide updates once the maintenance begins and when it is completed.
Posted on Jun 01, 2026 - 07:14 UTC
During the maintenance window, customers may experience temporary degradation or interruption across parts of the Optimove platform, including the Optimove user interface, template management, Preference Center APIs, and campaign execution for native channels.
Campaigns scheduled or triggered during the maintenance window may fail or be delayed. This may affect channels including Optimail, Web Pop-Up, In-App Messaging, Overlay, Push, Web Push, RCS, SMS, Web Inbox, and WhatsApp.
We recommend customers avoid scheduling critical campaigns during the maintenance window.
No action is required from customers. We will provide updates once the maintenance begins and when it is completed.
Posted on Jun 01, 2026 - 07:14 UTC
EU | Scheduled Database Infrastructure Maintenance Aug 2, 2026 06:00-18:00 UTC
We will be performing scheduled infrastructure maintenance in the Optimove EU region.
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:48 UTC
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:48 UTC
EU | Scheduled Database Infrastructure Maintenance Aug 9, 2026 06:00-18:00 UTC
We will be performing scheduled infrastructure maintenance in the Optimove EU region.
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed.
- Any campaigns that do not complete during the window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:49 UTC
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed.
- Any campaigns that do not complete during the window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:49 UTC
US | Scheduled Database Infrastructure Maintenance Aug 16, 2026 06:00-18:00 UTC
We will be performing scheduled infrastructure maintenance in the Optimove US region.
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the impacted window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:51 UTC
This is not a continuous outage for the full window - interruptions are brief and staggered across tenants as the maintenance progresses.
What to expect:
The maintenance window is up to 12 hours, but impact per customer is brief. As each server is maintained, the affected tenant may experience up to 5 minutes of interruption.
During that short interruption:
- The Optimove user interface may be temporarily unavailable
- API requests to retrieve information may fail or time out
- Additionally, some campaigns scheduled or triggered during the maintenance window may be delayed. - - Any campaigns that do not complete during the impacted window are expected to process automatically once the maintenance is complete.
Recommendation:
For API integrations, please ensure your requests include standard retry handling so any brief interruption is retried automatically. We also recommend avoiding time-sensitive, UI-dependent work during the maintenance window where possible.
No action is required from customers. We will provide updates when the maintenance begins and when it is completed.
Posted on Jul 20, 2026 - 09:51 UTC