All Systems Operational
Europe
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
USA
Operational
Core App
Operational
API
Operational
Batch Data Process
Operational
Track & Trigger
Operational
OptiPromo
Operational
Campaigns Channels
Operational
Salesforce Marketing Cloud (Exact Target)
Operational
Acoustic (SilverPop)
Operational
Optimail
Operational
Facebook
Operational
Google
Operational
TextLocal
Operational
Bronto
Operational
Emarsys
Operational
Responsys
Operational
Optipush
Operational
DynamicMail
Operational
XtremePush
Operational
Others (API)
Operational
Optimobile
Operational
OptiText SMS
Operational
Personalize
Operational
User Interface
Operational
Smart Campaigns
Operational
Smart Search
Operational
Recommend service
Operational
Gamify
Operational
MiniGames
Operational
Loyalty
Operational
Promotions
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
Auth0 User Authentication
Operational
Auth0 Management API
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
SendGrid SMTP
Operational
SendGrid Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance – Database Upgrade (EU) May 11, 2026 19:00-20:00 UTC
We will be performing a planned upgrade to our database infrastructure in the EU region as part of ongoing platform improvements.
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the EU environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:19 UTC
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the EU environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:19 UTC
Gamify - MiniGames - EU Database Migration May 17, 2026 07:00-08:00 UTC
We will be performing a scheduled infrastructure upgrade on the Gamify EU database. The maintenance activity itself is expected to take up to 30 minutes within this window.
During this time, access to the Gamify configurator for EU tenants may be unavailable. Ongoing campaigns will continue running as expected with no player-facing impact.
No action is required from client side.
Posted on May 06, 2026 - 12:11 UTC
During this time, access to the Gamify configurator for EU tenants may be unavailable. Ongoing campaigns will continue running as expected with no player-facing impact.
No action is required from client side.
Posted on May 06, 2026 - 12:11 UTC
Database Upgrade (US) May 18, 2026 19:00-20:00 UTC
We will be performing a planned upgrade to our database infrastructure in the US region as part of ongoing platform improvements.
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the US environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:21 UTC
What to Expect:
During this maintenance window, campaign execution may experience delays of up to approximately 30 minutes. No data loss is expected.
Scope:
This maintenance will affect all tenants hosted in the US environment.
Our teams will actively monitor the process and take necessary actions, including rerunning campaigns if required, to ensure continuity.
We appreciate your understanding as we continue to improve platform performance and reliability.
Posted on Apr 28, 2026 - 13:21 UTC
Action Required: SFTP Connections Must Be Restricted by IP by June 15 Jun 15, 2026 10:00-13:00 UTC
As Optimove works to strengthen security and align with industry best practices, Optimove is changing how SFTP connections are configured.
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC
What is changing
Effective June 15, 2026, all SFTP connections to Optimove must be restricted to one or more specific source IP addresses or IP ranges. Connectivity to Optimove's SFTP from IPs which haven't been whitelisted will no longer be supported.
Action required
To ensure uninterrupted service, please email Support@optimove.com with the following details so we can configure IP allowlist for your SFTP connection:
1. SFTP username used to connect to Optimove
2. Either:
* Your source public IP address(es) used for the connection (static egress IPs), or
* Your IP range(s) (CIDR notation accepted, for example 203.0.113.0/24)
Important
If you use multiple usernames or multiple egress IPs/ranges, please include all relevant details. Once this change is applied, only the IP addresses or ranges you provide will be permitted to access Optimove’s SFTP. Please ensure the information you share is complete and accurate.
Impact if not completed
After June 15, 2026, SFTP connections that are not restricted to approved IPs may be blocked, which can interrupt file transfers.
Need help?
If you are unsure which public egress IP or range to provide, your IT or infrastructure team should be able to confirm it. Our support team can also help validate formatting.
Posted on Jan 27, 2026 - 16:16 UTC