US - Batch Update Process And Real Time - Delay in Campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted Feb 02, 2025 - 18:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 02, 2025 - 17:08 UTC

Investigating

We are investigating elevated errors in our batch update processing and Real-Time Campaign isolation.
Specifically, we are facing an issue with the target group isolation service.

Possible impact: Some tenants will experience delays in scheduled and real-time campaign execution.
Posted Feb 02, 2025 - 14:54 UTC
This incident affected: USA (Batch Data Process, Track & Trigger).
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