Daily Process - Delay in Campaign Execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted Sep 29, 2023 - 05:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2023 - 04:38 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 29, 2023 - 04:12 UTC

Update

We are continuing to investigate this issue.
Posted Sep 29, 2023 - 02:56 UTC

Investigating

We are investigating errors causing delays to the start of the campaign execution phase of the daily process for some customers.
Posted Sep 29, 2023 - 02:55 UTC
This incident affected: Europe (Batch Data Process) and USA (Batch Data Process).