A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2024 - 21:16 UTC
Update
A fix is ready and going through the testing cycle to make sure the UI incident is resolved
Posted Oct 29, 2024 - 16:57 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 29, 2024 - 11:54 UTC
Identified
We identified the source of an issue affecting the Optimove site - exporting customer lists from the customer explorer leads to logging out of users. This incident is limited to UI and site functionality.
The Batch process, Campaign execution, and API access are fully functional and unaffected.
Posted Oct 29, 2024 - 10:48 UTC
Investigating
We are investigating an issue affecting the Optimove site in exporting customer lists from the customer explorer. This incident is limited to UI and site functionality
The Batch process, Campaign execution, and API access are fully functional and unaffected
Posted Oct 29, 2024 - 10:19 UTC
This incident affected: Europe (Core App) and USA (Core App).