Batch Update Process - Delay in campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted Mar 17, 2026 - 14:55 UTC

Update

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2026 - 14:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2026 - 14:01 UTC

Update

We have identified the source of the issue leading to delays in campaign execution - Mitigation is in progress.
Our team is working to restore normal service and will provide another update soon.
Posted Mar 17, 2026 - 13:37 UTC

Identified

We are currently experiencing an issue causing unexpected errors and delays in campaign execution.

What we’re doing-
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.

Next update-
We will provide an update within 1–2 hours, or sooner if there are any significant developments.
Posted Mar 17, 2026 - 12:49 UTC
This incident affected: Europe (Batch Data Process) and USA (Batch Data Process).