EU | Batch Update Process - Delay in Daily Batch

Incident Report for Optimove Service

Resolved

This incident has been resolved.

Posted Jul 08, 2026 - 14:02 UTC

Investigating

We are currently experiencing errors leading to delays in Daily Batch. As a result, some campaigns may remain in a “Not Run” status.

What We’re Doing:
Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.

Recovery Options:
Manual Run:
For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability
Force Run:
If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run.
To enable Force Run, please reach out to your Customer Success Manager.

Next Update:
We will provide an update within 1–2 hours, or sooner if new information becomes available

Posted Jul 08, 2026 - 13:21 UTC

This incident affected: Europe (Batch Data Process).