Delays and failures in Campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.

Posted Jan 15, 2024 - 19:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 15, 2024 - 18:24 UTC

Investigating

We are investigating elevated errors identified in our engagements and campaign execution for some tenants.
This is impacting "Run Now" and "Run Anyway" campaigns

Posted Jan 15, 2024 - 17:44 UTC

This incident affected: Europe (Core App, Daily process).