Scheduled maintenance | US | SFTP - File upload

Scheduled for Dec 23, 14:00 - 15:00 UTC

Scheduled

Optimove’s SFTP infrastructure in the US region will undergo an upgrade to improve stability and performance. We do not expect service interruption beyond the brief SFTP unavailability, and our teams are actively monitoring throughout the maintenance.

Maintenance Window & Impact
During the update, SFTP file loading may be unavailable for up to 10 minutes.
Customers may experience Missing file notifications, which will only occur once the tenant’s batch process begins. These notifications are independent of the exact timing of the maintenance window.

Additional Considerations
There is higher risk for very large files to be affected during this period. Customers are advised to proactively verify file availability after the maintenance window to ensure smooth processing.

Support
For any questions or assistance, please contact Support@optimove.com.

Posted Dec 11, 2025 - 13:20 UTC

This scheduled maintenance affects: USA (Batch Data Process).