The issue affecting loading time for Target Group-related pages has been resolved. Functionality is now working as expected.
Campaign execution, daily processes, and API access remained fully functional and unaffected throughout the incident.
Thank you for your patience while our teams investigated and monitored this incident.
Posted Oct 07, 2025 - 17:29 UTC
Monitoring
We have implemented a fix for the issue and are observing much faster loading times of Target Group-related pages in Optimove UI.
Campaign execution, batch update processes, and API access remain fully functional and unaffected.
We will continue to monitor the situation closely and provide a final update once the incident is fully resolved.
Posted Oct 07, 2025 - 13:28 UTC
Identified
We identified the root cause for the extended opening time for Target Group-related pages in Optimove UI.
We are currently working on mitigating the cause of the issue with top priority.
More updates will be provided as we learn more.
Posted Oct 07, 2025 - 12:23 UTC
Investigating
We are currently investigating an issue affecting the Optimove site. Multiple pages that are related to Target Groups have a long loading time for some tenants.
Affected pages: Manage Target Groups / Target Group Discovery / Customer Explorer
This incident is limited to UI and site functionality. Campaign execution, daily processes, and API access remain fully functional and unaffected.
We will provide updates as we learn more.
Posted Oct 07, 2025 - 09:34 UTC
This incident affected: Europe (Core App) and USA (Core App).