Degraded performance in Real Time Track and Trigger (USA)

Incident Report for Optimove Service

Resolved

This incident has been resolved.

Posted Jan 22, 2026 - 09:12 UTC

Monitoring

Our teams are investigating the issue and have identified conditions that affected system stability. We are actively working to restore normal operation and have placed the service under close monitoring to ensure continued stability. Additional updates will follow.

Posted Jan 21, 2026 - 20:48 UTC

Update

We are continuing to work on stabilizing the system. At this time, the service remains in a degraded state, and while mitigation efforts are ongoing, the root cause has not yet been identified. Our teams are actively investigating and will provide further updates as soon as more information becomes available.

Posted Jan 21, 2026 - 19:58 UTC

Investigating

We are seeing degraded performance affecting the Real Time Track and Trigger component in the USA region. This can result in delays or slower processing of real-time events and may impact US Track and Trigger campaigns.

Posted Jan 21, 2026 - 19:04 UTC

This incident affected: USA (Track & Trigger).