A fix has been implemented and we are monitoring the results.
Posted Jan 27, 2025 - 16:39 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 27, 2025 - 12:25 UTC
Investigating
We are investigating an issue with Batch process update notifications not being delivered. The notifications that are impacted include: Batch-Data Process Started - notifies the recipients when the Batch Data update started (on ETL start time). Batch-Data Process Completed - notifies the recipients when the batch-data update is completed successfully (on ETL completion time). Campaign Execution Started - notifies the recipients when the campaign execution process started. Campaign Execution Completed - Notifies the recipients when the campaign execution process is completed. Batch-Data Process Analytics Completed - Notifies the recipients when the entire process is completed.
This only impacts site notifications and not campaign event notifications.