EU - Batch Update Process - Delay in Campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted Sep 11, 2024 - 08:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2024 - 07:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 11, 2024 - 06:09 UTC

Investigating

We are investigating elevated errors identified in our processing of the Batch Update Process leading to delays in campaign execution for some tenants.
Posted Sep 11, 2024 - 05:48 UTC
This incident affected: Europe (Batch Data Process).
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