US | Batch Update Process - Delay in Campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted May 05, 2025 - 11:31 UTC

Monitoring

A fix has been implemented and Batch processes are back in progress.
Posted May 05, 2025 - 10:38 UTC

Update

The issue has been identified, and we are implementing a fix to address the batch process.

Once a fix is available, our teams will recover the impacted batch process
Posted May 05, 2025 - 10:20 UTC

Identified

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Posted May 05, 2025 - 09:20 UTC
This incident affected: USA (Batch Data Process).