A fix has been implemented and we are monitoring the results.
Posted May 14, 2025 - 11:13 UTC
Update
The Fix is ready and is in testing stages - We expect a delivery ETA of 15 minutes that will allow our teams to restart the Batch process for impacted tenants.
Posted May 14, 2025 - 10:55 UTC
Update
We are still working on a fix. Additional updates within 20 minutes.
Posted May 14, 2025 - 10:34 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 14, 2025 - 09:44 UTC
Investigating
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing.
Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
Posted May 14, 2025 - 09:11 UTC
This incident affected: Europe (Batch Data Process).