High error rate for our Optimail visual editor template issues which includes saving, duplicating, or moving templates.

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted Mar 10, 2025 - 18:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 10, 2025 - 16:58 UTC

Identified

We have identified the root cause of the issue and are working on a fix. We apologize for any inconvenience this may have caused and will continue to update you on our status.
Posted Mar 10, 2025 - 16:34 UTC

Investigating

We received reports of increased issues with some Optimal templates with the visual editor and will continue investigating the issue.
Posted Mar 10, 2025 - 15:48 UTC
This incident affected: Campaigns Channels (Optimail).