EU - Batch Update Process - Delay in Campaign execution

Incident Report for Optimove Service

Resolved

This incident has been resolved.
Posted May 07, 2025 - 09:55 UTC

Update

We are continuing to monitor for any further issues.
Posted May 07, 2025 - 09:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 07, 2025 - 09:02 UTC

Identified

We have identified elevated errors in our batch update process. Specifically, we are facing an issue with the Import and execution phase of the batch process.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

Workarounds:
1. Manually execute the most critical campaigns via the Optimove site with the latest available data Optimove has.
2. If you want to execute all the campaigns with the available data, please let us know, and we will run them all (reach out to Support@optimove.com).
Posted May 07, 2025 - 08:11 UTC
This incident affected: Europe (Batch Data Process, Track & Trigger).
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