A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2024 - 14:33 UTC
Update
A fix is ready and being implemented with an ETA of 30 minutes for the next update
Posted Oct 27, 2024 - 14:23 UTC
Update
Update: the root cause was identified as a networking issue in a managed service used by Optimove batch process. We are working with our hosting provider to implement a solution. More updates will follow.
Posted Oct 27, 2024 - 12:13 UTC
Update
We are still working on a fix - no immediate ETA for resolution
Posted Oct 27, 2024 - 09:35 UTC
Identified
The issue has been identified - we are working on a fix
Posted Oct 27, 2024 - 08:57 UTC
Investigating
We are investigating elevated errors identified in our processing of the Batch Update Process leading to delays in campaign execution for some tenants.
Posted Oct 27, 2024 - 07:03 UTC
This incident affected: Europe (Batch Data Process).