BI Reports – Data Not Updated

Incident Report for Optimove Service

Resolved

The root cause has been fixed and BI reports are recovering.

It may take up to 24 hours for all reports to fully update.

If you need an expedited review, please contact support@optimove.com.
Posted Dec 29, 2025 - 11:44 UTC

Identified

We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.
Posted Dec 29, 2025 - 11:09 UTC

Investigating

We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
Posted Dec 29, 2025 - 10:20 UTC
This incident affected: Europe (Core App) and USA (Core App).
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