Batch Update Process - Delay in Campaign execution
Incident Report for Optimove Service
Resolved
This incident has been resolved.
Posted Feb 01, 2025 - 14:05 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 01, 2025 - 13:01 UTC
Identified
We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the data transfer service.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Posted Feb 01, 2025 - 10:03 UTC
This incident affected: Europe (Batch Data Process) and USA (Batch Data Process).