A fix has been applied, and the affected daily data update process is now showing signs of recovery.
We are currently re-initiating previously failed batch updates in a controlled manner to avoid creating additional load. Some customers may continue to experience delays while these updates are being processed.
Next Steps: We are continuing to resume the affected batch update processes and monitor their successful completion.
Next Update: We will provide another update within 1–2 hours, or sooner if normal operation is fully restored.
Posted Jun 06, 2026 - 06:36 UTC
Investigating
We are currently experiencing errors leading to delays in the daily data update process for some instances. As a result, campaigns scheduled to run after the daily update may be delayed or may remain in a “Not Run” status.
This issue affects only some instances using the impacted daily update workflow. Instances using other daily update workflows are not affected.
This typically occurs when the daily data update process after the ETL phase is delayed or fails, preventing campaign execution from starting as scheduled and causing some campaigns to miss their designated run time.
What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible.